Level 3 Engineer
Ballarat, VIC | MSP Environment | Modern Workplace & Infrastructure


We're partnering with one of Ballarat's most established and respected Managed Services Providers. Known for delivering secure, high-quality IT environments and exceptional client outcomes, this business continues to invest heavily in automation, security, tooling, and team development.

Due to continued growth, they are looking for a Level 3 Engineer who can take ownership of escalations, mentor developing engineers, and play a key role in improving technical standards across the business.

What's in it for you…

• Join one of Ballarat's leading MSPs with an outstanding reputation
• Work in a modern, well-tooled environment focused on efficiency and automation
• Opportunity to influence technical standards and support maturity
• Supportive leadership team that values your input and expertise
• Clear career progression into technical leadership (You will grow as the business grows)
• Competitive salary package and long-term career stability

This isn't a role where you'll simply work through tickets all day.
You'll be trusted to own complex escalations, improve processes, mentor engineers, and help shape the future direction of support services as the business continues to scale.

What you'll be doing…

• Managing complex Level 3 escalations from initial diagnosis through to resolution
• Mentoring and supporting junior engineers to improve capability and confidence
• Driving improvements in ticket quality, escalation processes, and accountability
• Troubleshooting Microsoft and infrastructure environments across multiple clients
• Working closely with leadership to improve technical outcomes and service delivery
• Promoting a security-first approach to support and operational excellence
• Assisting with technical projects, upgrades, and continual improvement initiatives

Technical Environment

You'll be working across technologies including:

• Microsoft 365 & Modern Workplace
• Microsoft Intune & Entra ID
• Windows Server environments
• Networking & Infrastructure technologies
• Security, EDR & endpoint management platforms
• Automation and emerging AI-enabled support tools
• Kaseya tooling ecosystem (highly regarded)

What you'll bring…

• Proven experience working within an MSP environment
• Strong Microsoft 365 administration and troubleshooting skills
• Solid experience with Intune and Entra ID
• Excellent troubleshooting skills across complex client environments
• Strong communication and stakeholder management abilities
• A collaborative mindset and genuine passion for mentoring others
• Exposure to networking, security, automation, or infrastructure technologies will be highly regarded

If you're passionate about technical excellence, mentoring others, and helping shape how support is delivered within a growing MSP, we'd love to hear from you.
  
Want to make a lasting impression? Share a short video introduction with our team via SEEK.

How to get involved…
Ready to take your career to the next level? APPLY NOW! Submit your CV or contact Dean from rec4tech.jobs for a confidential chat at dea•@rec4tech.jobs

At Rec4Tech, we know that diversity isn't just important, it's what makes workplaces awesome!

We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we'll sort it out. Let's do this together!

Rec4Tech is managing this search exclusively. Please direct all queries to Deano.