Looking for stable hours, a permanent role, and a genuine career path? Join our growing Australian Super team in Ballarat

If you’ve got great customer service skills and you’re ready to step into financial services, we want to hear from you.

No call centre or superannuation experience? No problem. If you’ve taken orders, handled complaints, or turned a tough customer interaction into a positive one, you already have the skills to succeed here.

Bring your customer service experience — we’ll help you build the rest.

Ongoing start dates throughout June & July.

Why This Is a Great Role:

• Permanent, full‑time role with stable 38‑hour weeks

• Monday to Friday roster between 7:00am–8:00pm — no late nights or weekend shifts

• Paid, structured training so you can confidently step into a new industry

• Start dates throughout June & July.

• $28.12 per hour + 12% super + performance incentives

• Located right here in Brisbane, across the road from Central Station and close to all other public transport

• Professional, supportive environment with ongoing development

• Exposure to compliance, privacy and regulated environments

• Team culture focused on wellbeing, collaboration and growth

• Clear internal career pathways — 80% of our frontline leaders began in this role

What You’ll Do:

As the first point of contact for members, you will provide clear, accurate support across a range of superannuation enquiries, including:

• Helping members with online access, contributions and account updates

• Supporting pension enquiries, withdrawals and investment options

• Navigating multiple systems to resolve enquiries efficiently

• Maintaining privacy and compliance standards

• Delivering professional, customer‑focused service in a high‑volume environment

Who Thrives Here

• People from retail or hospitality seeking stable, predictable hours

• Individuals wanting to move into a corporate environment with long‑term opportunities

• Customer service professionals looking for growth, not just a job

• Those who communicate clearly, can multitask and stay composed during complex enquiries

• Candidates with a strong work ethic, accountability and a team‑focused approach

If you’re ready to leave unpredictable rosters behind and build a long‑term career in a structured and supportive organisation, we’d love to hear from you.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.